Refund & Cancellation Policy

This policy applies to Upstream Media’s audiovisual services and equipment rentals, including rentals offered through RECAlism, our equipment rental division.

Booking terms and deposits
Cancellation deadlines, deposit requirements, rescheduling conditions, and refund eligibility will be stated in your written quote or rental agreement before booking.

Please review those terms before confirming your reservation or making a payment.

Cancellations and rescheduling
To request a cancellation or date change, contact us as soon as possible and include your name, event date, and booking details.

Rescheduling is subject to equipment and staff availability. Changes to the date, location, equipment, or service requirements may require a revised quote.

Any cancellation charges or amounts retained from a deposit will be determined by the terms disclosed in your booking agreement.

Refund requests

Refund eligibility and the amount due will be determined under your booking agreement and applicable law.

If a refund is approved, we will confirm the amount, payment method, and expected processing timeframe in writing.

Returning rental equipment early does not automatically change the agreed rental price. Please contact us to discuss any requested adjustment.