Equipment Delivery & Pickup Policy
Delivery and pickup arrangements
Upstream Media provides audiovisual services and equipment rentals, including rentals offered through RECAlism, our equipment rental division.
Delivery, pickup, setup, and breakdown arrangements are confirmed individually for each booking.
Scheduling and charges
Your written quote or rental agreement will identify the equipment, service location, schedule, and any delivery, pickup, setup, or transportation charges.
Please confirm venue access times and any loading restrictions before your event.
Venue access and equipment returns
Venue requirements
Customers are responsible for providing the agreed access, suitable space, and power requirements identified for their booking. Please notify us in advance about stairs, parking restrictions, outdoor conditions, or other factors that may affect setup.
Equipment return
For rentals requiring customer return, the return location and deadline will be stated in the rental agreement. Any late-return, cleaning, loss, or damage charges must be disclosed in that agreement.
Changes and contact
Please contact us promptly if your venue, schedule, or equipment needs change. Changes are subject to availability and may require a revised quote.
For delivery and rental questions, contact upstreammediais@gmail.com or (540) 295-9987.